FAQs

Ordering online at www.ekofrisa.lt/gb is very easy. We accept orders every work day till 4:30 pm.

1. BASKET

Choose what items you would like and press „Add to basket“. When the order is ready, press „proceed to checkout“. After checking and/or changing your items in the basket, press „Next“.

2. SIGN IN

You can order after signing-in or registering. If your shipping address has changed, be sure to update it. Confirm that you are familiar with and accept the terms and conditions of the online store.

3. METHODS OF PAYMENT AND DELIVERY

Choose the most convenient and acceptable payment method for you. In Lithuania we deliver using a reliable courier service.

4. COMFIRM YOUR ORDER

Please check your order details. If everything is correct, click "Confirm". Once your order is confirmed, you will be redirected to the payment system. We will notify you by email about the status of your order. The goods will be delivered to your specified address within 1-3 business days after payment.

If you have any further questions, please do not hesitate to write to prekyba@ekofrisa.lt or contact us by phone: +370 686 40735 (weekdays from 8 am to 4:30 pm).

METHODS OF PAYMENT

Payment in our online shop www.ekofrisa.lt is made through the online payment system www.mistertango.lt

2. mistertango.lt system allows to pay through:

·       Swedbank Internet Banking;

·       SEB Internet Banking;

·       DNB Internet Banking;

·       DanskeBank Internet Banking;

·       Nordea Internet Banking;

·       Šiaulių bankas internet banking;

3. All payments are made through internet banking, where you confirm the payment order form. We do not store any online banking login details. The whole payment process is done through your bank's page.

4. Once you have paid for the goods, you will receive a confirmation email. Your order will be processed as soon as we receive confirmation from mistertango.lt.

DELIVERY

DELIVERY

1. After your payment is confirmed, we promise to deliver your items.

1.1. Your order should  be delivered within 1-3 business days after your payment is confirmed.

2. The goods will be delivered by a reliable courier service.

2.1. Delivery price depends on your address anf the weight of the items. The system automaticly caltulates the price of the delivery.

3. UAB Ekofrisa has the right to carry out promotions and to change the terms of delivery.

4. After you sign the consignment note, yout order is considered to have been properly delivered.

5. You must check the condition of the shipment with us or our authorized representative at the time of delivery. If you notice a shipment violation, you must mark it on the consignment note and write a free-form shipment violation report and send it to us. If you sign the consignment note without comment, the consignment is considered to have been handed over in good condition.

6. The price of delivery of goods in Lithuania is as stated in the electronic ordering system of the shop at the moment of placing the order.

7. UAB "Ekofrisa" is not liable for failure to deliver or for the delay of the delivery if it‘s due to  the fault of third parties or due to circumstances beyond the control of UAB "Ekofrisa" and could not have been reasonably foreseeable at the time of the order.

8. Rules of return are based on the 2001, June 29th order „Approval of the Rules for Return and Exchange of Items“ by the Minister of Economy of the Republic of Lithuania.

9. When a defective product is returned, UAB Ekofrisa commits to accept the defective product and replace it with an analogous product. If UAB Ekofrisa does not have a similar item, you will be refunded the money paid for the item. The money paid by the Customer shall be refunded not later than within 10 working days from the date of delivery of the returned goods to UAB "Ekofrisai". Goods acceptable for refund are based on the legal acts of the Republic of Lithuania. The Customer must contact the Seller prior to returning the item.

 

PRIVACY POLICY

GENERAL PROVISIONS

1. This Privacy Policy regulates the basic principles and procedures for the collection, processing and storage of customer a (hereinafter referred to as You, Your) personal data by UAB „Ekofrisa“ Online Shop www.ekofrisa.lt

2. The collection, processing and storage of your personal data is regulated by this Privacy Policy, the Personal Data Protection Law of the Republic of Lithuania and other legal acts.

3. UAB Ekofrisa follows the basic principles of personal data processing:

3.1. Personal data is collected for specified and legitimate purposes.

3.2. Personal data is processed accurately and fairly.

3.3. Personal data is processed lawfully and only when:

3.3.1. the data subject gives consent (agrees to online shop rules)

3.3.2. UAB Ekofrisa is obliged to process personal data in accordance with the law;

3.4. Personal data is constantly being updated.

3.5. Personal data shall be kept for no longer than is necessary for the purposes for which the data was collected.

3.7. All information on personal data is confidential.

3.8. The collection of personal data will be notified to the State Data Protection Inspectorate in accordance with the procedure established by the Government.

4. People, who can use our online shop

4.1. all mentally capable people, older than 18 years of age;

4.2. minors between the ages of fifteen and eighteen years only with the consent of their parents, adoptive parents or guardians, unless they areself-employment or get a scholarship;

4.3. legal entities;

4.4. authorized representatives of all of the above.

 

COLLECTION, HANDLING AND STORAGE OF PERSONAL DATA

5. UAB Ekofrisa respects everyone's right to privacy. Your personal data (name, address, telephone number, email address and other information in the e-shop registration form) is collected and processed in order to:

5.1. process your orders;

5.2. issue financial documents;

5.3. resolve issues related to the presentation or delivery of goods;

5.4. to fulfill other contractual obligations.

6. During your registration to our online shop, you must provide complete and correct personal information.

7. While processing and storing your personal data, UAB „Ekofrisa“ implements organizational and technical measures that ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.

 

CONFIDENTIALITY OF PERSONAL DATA

8. UAB Ekofrisa reserves the right to transfer information to third parties:

8.1. only for the purposes written in 5.2

8.2. only under the procedure established by the laws of the Republic of Lithuania.

 

MODIFICATION OF PERSONAL DATA

9. You have the right to modify and / or update the information provided in the registration form.

 

CLAIMS AND OTHER INFORMATION

10. After you have authorized the processing of your personal data, you have the right to request the modification or suspension of the data.

 

CHANGE IN PRIVACY POLICY

11.UAB Ekofrisa reserves the right to modify the Privacy Policy by notifying in the online shop.

12. Additions or changes to this Privacy Policy will be effective from the date they are posted (from the date they are placed on the online shop system.)

  

  

   

ONLINE SHOP RULES

GENERAL PROVISIONS

1.People, who can use our online shop:

1.1. all mentally capable people, older than 18 years of age;

1.2. minors between the ages of fifteen and eighteen years only with the consent of their parents, adoptive parents or guardians, unless they areself-employment or get a scholarship;

1.3. legal entities;

1.4. authorized representatives of all of the above.

2. If you want to use our online shop you can either register or purchase without registering with your email, name and address.

3. Your personal data (name, address, telephone, e-mail address) when registering is stored and handled in accordance with 2003 January 21 Law on Legal Protection of Personal Data of the Republic of Lithuania no. IX-1296 and Appendix 1 to these Rules describe the "Privacy Policy".

4. Prices shown in online shop are valid only when purchasing online. Product prices are listed inclusive of VAT. Shipping costs are not included.

5. The sale and purchase agreement between you and UAB Ekofrisa is considered to be made from the moment you have formed a shopping cart, given a delivery address, selected a payment method and became familiar (after pressing the "I agree to the Terms" button) with these Rules and  confirmed your order. The contract between UAB Ekofrisa and you is protected by e-mail.

6. UAB Ekofrisa informs you about the conclusion of the contract of sale by sending a message to the e-mail address you provided.

 

RIGHTS AND OBLIGATIONS OF THE BUYER

7. You can select and order any item from this online shop.

8. You, using this online shop, agree to be bound by these terms and conditions.

9. You must provide complete and correct details in the online shop registration form. If your personal data changes, you must update the data immediately.

10. You are responsible for all actions you made in this online shop.

11. You must accept your order. If you, without good reason, refuse to accept the order, you must pay for the delivery of the goods.

12. You agree not to transfer your registration and login details to third parties. If you lose your login details, you must inform UAB „Ekofrisa“ immediately. UAB "Ekofrisa" is not responsible for the actions of third parties using your login data.

 

RIGHTS AND OBLIGATIONS OF UAB „EKOFRISA“

13. In the event of false, inaccurate, misleading or incomplete submission of information during the registration, or if you fail to comply with any other obligation under these Terms and Conditions, UAB „Ekofrisa“ has the right to immediately cancel your registration and delete your data. You are solely responsible for the consequences of incorrect information you provide.

14. UAB "Ekofrisa" reserves the right, without prior notice, to suspend or terminate your registration and use of online shop services if there is a reason to believe that you are engaging in an unauthorized activities or otherwise attempting to compromise this online shop.

15. UAB "Ekofrisa", in case of unforeseen circumstances that lead to innability to deliver your order, promises to offer you a similar product. If you refuse to accept an analogue product, we will refund you within 72 hours if you have made a prepayment.

 

PRIVACY POLICY

16. This Privacy Policy regulates the basic principles and procedures for the collection, processing and storage of customer a (hereinafter referred to as You, Your) personal data by UAB „Ekofrisa“ Online Shop www.ekofrisa.lt

17. The collection, processing and storage of your personal data is regulated by this Privacy Policy, the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other legal acts.

18. UAB Ekofrisa follows the following basic principles of personal data processing:

18.1 Personal data is collected for specified and legitimate purposes.

18.2. Personal data is processed accurately and fairly.

18.3. Personal data is processed lawfully and only when:

18.3.1. The data subject gives consent (agrees to online shop rules)

18.3.2. a contract is concluded or executed where one of the parties is a data subject;

18.3.3. UAB Ekofrisa is obliged to process personal data in accordance with the law;

18.4. Personal data is constantly being updated.

18.5. Personal data shall be kept for no longer than is necessary for the purposes for which the data was collected.

18.6. All information on personal data processed is confidential.

18.7. The collection of personal data will be notified to the State Data Protection Inspectorate in

accordance with the procedure established by the Government.

19. UAB Ekofrisa respects everyone's right to privacy. Your personal data (name, address, telephone number, email address and other information in the e-shop registration form) is collected and processed in order to:

19.1. process your orders;

19.2. issue financial documents;

19.3. resolve issues related to the presentation or delivery of goods;

19.4. to fulfill other contractual obligations.

20. During your registration to our online shop, you must provide complete and correct personal information.

21. While processing and storing your personal data, UAB „Ekofrisa“ implements organizational and technical measures that ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing..

22. UAB Ekofrisa reserves the right to transfer information to third parties:

22.1. only for the purposes written in 19.3

22.2. only under the procedure established by the laws of the Republic of Lithuania.

23. You have the right to change and / or update the information provided in the registration form.

24. After you have authorized the processing of your personal data, you have the right to request the modification or suspension of the data.

25. UAB Ekofrisa has the right to change the Privacy Policy in whole or in part by giving notice in the online shop.

26. Additions or changes to this Privacy Policy will be effective from the date they are posted on the onlice shop.

 

DELIVERY OF GOODS

27. After payment is complete, within 1-3 business days UAB "Ekofrisa" promises to deliver your ordered goods to the address indicated in your order and according to the rules stated in this online shop.

28. The goods will be delivered by a courier service. Delivery by courier to the address specified by the Buyer (within 1-3 business days) will cost you depending on the weight of the purchased goods. The system will automatically generate the shipping service charge.

29. UAB Ekofrisa has the right to execute promotions and change the delivery terms.

30. Once you have signed thedelivery note, your order is considered to have been properly delivered.

31. You must check the condition of the shipment with us or our authorized representative at the time of delivery. If you notice a shipment violation, you must mark it on the delivery note and write a free-form shipment violation report and send it to us. If you sign the delivery note without comments, the order is considered to have been handed over in good condition.

32. The price of delivery of goods in the Republic of Lithuania is the price indicated in the online shop ordering system at the moment of placing the order.

33. UAB "Ekofrisa" is not liable for failure to deliver or for the delay of the delivery if it‘s due to  the fault of third parties or due to circumstances beyond the control of UAB "Ekofrisa" and

 could not have been reasonably foreseeable at the time of the order.

 

RETURNING THE GOODS

34. Rules of return are based on the 2001, June 29th order „Approval of the Rules for Return and Exchange of Items“ by the Minister of Economy of the Republic of Lithuania.

35. When a defective product is returned, UAB Ekofrisa commits to accept the defective product and replace it with an analogous product. If UAB Ekofrisa does not have a similar item, you will be refunded the money paid for the item. The money paid by the Customer shall be refunded not later than within 10 working days from the date of delivery of the returned goods to UAB "Ekofrisai". Goods acceptable for refund are based on the legal acts of the Republic of Lithuania. The Customer must contact the Seller prior to returning the item.

 

FINAL PROVISIONS

36. UAB Ekofrisa reserves the right to suspend, add additional points or modify these Rules and any other documents related to the Rules by informing you through the online shop. Additions or changes to the Rules take affect from the date of their publication.

37. If you do not agree to the new version of the rules, you have the right to refuse them, provided that you lose the right to use the online shop services.

39. If, after changing the Terms, you continue to use this online shop, new changes are considered to have been accepted by you.

40. Any disagreement regarding the implementation of these Rules shall be resolved by negotiation. Failing agreement within 30 (thirty) days, the disagreements shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

41. The Law of the Republic of Lithuania shall apply to these Rules.

42. UAB Ekofrisa shall have the right at any time, without prior notice, to restrict or suspend the Customer's access to the Services provided by the online shop.